Complaining About Your Energy Provider

Complaints about network providers.

Complaining about your energy provider.

If you have a complaint about your gas or electricity supplier or distribution network operator on a connections issue you should first contact them. Raise a complaint about your energy supplier with the cru. Before you make a complaint. The electricity authority advises.

If you re not entirely 100 sure who your supplier is then firstly you can stop feeling embarrassed. Although you may want to appeal to a higher authority your first step when something goes wrong should always be to go to your energy supplier directly. If you re having problems arranging a repair with your network provider. If the supply of energy to your home hasn t been reliable enough.

You can find out who your network provider is via the energy networks association website. Whether you want to complain about inaccurate energy bills or you re not happy with the service you re receiving the first step you should take is to contact. When complaining about your energy supplier remember that you are the customer. If they think your complaint was dealt with unfairly the ombudsman can make your supplier change their decision.

The first thing to do is contact your supplier directly. We can consider complaints about network providers if there is a loss of service or a problem with a connection or repair. If you don t get the resolution you re looking for after exhausting the complaints process with your supplier and taking advice from citizens information you could look at raising the complaint with the commission for regulation of utilities cru. Find out how to complain to the energy ombudsman.

If you aren t sure whether to take your complaint further you can contact the citizens advice consumer helpline for free impartial advice. If you re having issues with your energy supplier including faults with your meter or problems with irregular unusual or disputed bills or complaints about the way they ve sold you their services or handled your customer service contacts your first port of call should always be your energy supplier. Contact your energy supplier. Complain to your energy supplier.

How to complain about your energy supplier. The electricity authority advises that consumers who are unhappy with the service being provided by their power company and who want to make a complaint should directly contact the company to make the complaint. Complaining directly to the power company. How to complain about your energy supplier.

Complaining to your energy provider.